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books | labels | paper & cardboard
books | note | diaries
books | accounting
books | school | drawing
book | covers | cover film
cardboard | cards
file refills | writing pads
labels | stickers
lotto | cloakroom | other
sticky notes & markers | jotters
paper A4 | copy & print
paper A3 + | copy & print
paper | tissue | brown | poster
paper | crepe | botting | other
register/add rolls | fax rolls
file | organise | display
business cards DIY | holders
desktop filing | other
display stands | sign holders
files | box
files | clip | elastic
files | docbox
files | divider | index | separator
files | flat | folder | pocket
files | portfolio
files | lever arch
files | organiser
files | polyfile | button-close
files | ring
files | suspension & computer
files | zip seal
filing cabinets | trollies | other
keyboxes | cash boxes | key tags
lanyards | badge holders
magazine racks | bookends
photo & frame accesories
stickers | info signs
treasury tags | other
whiteboards | cork & notice boards | chalkboards
magnets | board markers | other accessories
correction fluid | pen | tape
desk trays | risers
desks | chairs | coat hangers
glues | tak | adhesives
letter holders | openers | scales
memo holders | pads
paper clips | bulldog clips | fasteners
pen pots | holders
rulers | maths sets | magnifiers
scissors | cutters | blades
stampers | ink pads | other
staplers | staples
write | colour | mark | highlight
markers | colour | whiteboard
pencils | colours | leads
pencil cases | drawing containers
refills | ballpen | fountain pen
refills | needlepoint | rollerball
bind | laminate | machines | electronics
binding machines | consumables
gadget cleaners | other
labelling machines | consumables
laminating machines | pouches
money counters | detectors
overhead projector accessories
shredders | guilliotines
printers | scanners
seal | pack | string | tape
bags | boxes
shrink wrapping | film
ribbon | metallic | matt
kitchen | sanitary
air fresheners | diffusers
cleaning products | gloves
coffee | tea | cups
garbage bins | bags
kitchen | bathroom | first aid
arts | crafts | partyware
arts & crafts | clay & dough | other
paint | brushes | aprons
party balloons | candles | other decor
toners | cartridges
We understand that from time to time you may wish to return a product to us.
We have created this policy to enable you to return products to us in appropriate circumstances.
This policy shall apply to all of our customers, irrespective of their geographical location.
This policy shall apply to all orders submitted through our website.
This document does not affect any statutory rights you may have as a consumer, such as rights under the Consumer Affairs Act 1996.
If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
we receive the returned product within 5 days following the date of despatch of the product to you;
the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
the item is not custom-made
you comply with the procedure set out in this policy in relation to the return of the product; and
none of the exclusions set out in this policy apply.
In order to take advantage of your rights under this policy, you must send the product to us with a covering note quoting your order number and why you wish to return it.
Products returned under this policy must be either posted by registered method or brought to our premises at 46 Naxxar Road, San Gwann, Malta SGN 9032.
You will be responsible for paying postage/any other costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
any products liable to deteriorate within the period of 3 months following despatch
DVDs, CDs and other audio or video or audio-visual recordings
computer software (whether on USB, CD-ROM, DVD-ROM or otherwise)
toiletries and sanitary products
any product made to your specification
any product made to order
any product personalised or adapted for you
(i) cartridges/toners, even if unopened
We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
We will not refund to you the original delivery charges relating to the returned product.
We will not refund to you any costs you incur in returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
we will not refund the purchase price or exchange the product
we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
This website is owned and operated by Golden Gate Co. Ltd.
Our registered and principal place of business is at 46 Naxxar Road, San Gwann SGN 9032.
You can contact us by writing to the business address given above, by using our website contact form, by email to
or by telephone on +356 2138 2245.
Golden Gate © All Rights Reserved 2013
terms and conditions
Shireburn Software Limited